2009 Ultra High Relief Gold
by U.S. Mint
The United States
Mint is pleased to announce that it will resume
shipping the 2009 Ultra High Relief Double Eagle
Gold Coin the week of February 22, 2009.
However, because of production problems with the
product's Companion Book, the agency expects
some customers to receive only the coin and
presentation box at this time.
For customers who ordered the 2009 Ultra High
Relief Double Eagle Gold Coin between January 22
and February 23, 2009, the United States Mint
expects shipment by April 24, 2009. For
customers who ordered on February 24, or who
place orders after that date (and up until March
24, 2009), the United States Mint expects to
ship the coin by May 24, 2009.
Customers who only receive the coin and
presentation box will receive the Companion Book
when it becomes available, in a separate
shipment, at no extra charge. E-mail
notifications will be sent to these customers
when the book is ready to be shipped. The
Companion Book is expected to be available for
shipment March 9.
Customers who ordered a 2009 Ultra High Relief
Double Eagle Gold Coin between January 22, 2009
and February 9, 2009, remain covered under the
United States Mint's former 30-day return
policy. Customers who ordered on or after
February 10, 2009, are covered under the new
seven-day return policy. The return timeframe
for the 2009 Ultra High Relief Double Eagle Gold
Coin and presentation box will begin on the date
customers receive them. If customers are
dissatisfied for any reason with their 2009
Ultra High Relief Double Eagle Gold Coin, they
may return it to the United States Mint within
the applicable return period for a full refund
or replacement. If they return the coin for any
reason prior to receiving the Companion Book,
they will not receive the book at a later date.
If customers receive the Companion Book within
the applicable return period, they must return
both the coin and the book for a full refund.
If the Companion Book is shipped separately, the
exchange timeframe for it also will begin on the
date customers receive it, and the same return
policy - 30 days or seven days - will apply. The
United States Mint will make no refunds for the
book; it will only exchange it in the case of
damage to the original.
Customers' orders will be shipped on a
first-come, first-served basis. They will be
notified by e-mail when their order has shipped.
If customers do not receive the Companion Book
with the coin, they will receive a second e-mail
notification when the United States Mint ships
the Companion Book. Please note that receipt of
the Companion Book at a later date after the
coin will not restart the timeframe for
returning this product.
For more information about the United States
Mint's return policy for the 2009 Ultra High
Relief Double Eagle Gold Coin, please see
Frequently Asked Question #210 on the United
States Mint online catalog,